Intranet - Helpdesk

Ticket Management

• Job queues
• Issue and settlement history
• Integrated client detail
• Helpdesk categories administration
• IT Help desk issue management
• Product & help desk support issues
• Help desk & Support requests
• Log calls, log helpdesk enquiries
• Track problem helpdesk issues
• Ticket writing and tracking
• Attachments added to job tickets

Notification

• Create automatic notifications to clients or staff when jobs are created and assigned.
• Email alert
• SMS alert (Required SMS Gateway)

Knowledge Management

• Knowledge Base
• Search
• Frequently Ask Question (FAQ)